FAQ

FAQ & Store Policies

Thank you for shopping with us. Each piece is thoughtfully designed and carefully crafted. Please review the information below before placing your order.

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Custom Jewelry

We specialize in made-to-order custom jewelry, including nameplates, earrings, and curated sets. Because each piece is custom created, all order details must be reviewed carefully prior to checkout. We are not responsible for errors submitted by the customer.

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Processing Time

All custom jewelry is handcrafted to order. Please allow 7–14 business days for production before shipping. Processing time does not include shipping or transit time.

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Materials & Quality

Our jewelry is crafted using high-quality materials such as stainless steel, acrylic, resin, and gold-plated finishes, depending on the design. Material details are listed within each product description.

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Jewelry Care

To preserve the beauty and longevity of your jewelry, avoid contact with water, perfumes, lotions, oils, and harsh chemicals. Store your jewelry in a dry, cool place when not in use. Proper care is essential to maintaining its appearance.

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Sizing

Select designs are available in kids and adult sizes. Please ensure the correct size is selected at checkout. Size changes cannot be made once production has begun.

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Shipping

Shipping rates are calculated at checkout based on your location and selected shipping method. Once your order ships, you will receive a confirmation email with tracking information.

We currently ship within the United States only. We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect address information provided at checkout.

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Refunds, Returns & Exchanges

Due to the custom nature of our jewelry, all sales are final. We do not offer refunds, returns, or exchanges under any circumstances.

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Order Changes & Cancellations

Orders cannot be canceled, changed, or modified once production has started. Please review your order carefully before submitting payment.

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Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and original packaging. Claims submitted after this timeframe may not be eligible for review.

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Customer Care

For all inquiries, please contact us via email or Instagram direct message. Please allow 24–48 business hours for a response during normal business days.